Help Center

About Us

Who We Are


Our company was established in 1963. HOUSEKIHIROBA was founded in 1992, and we have been providing high-quality products and services for more than 25 years as a Watch and Jewelry specialist store.

As well as new products, we also exhibit and sell a wide variety of nearly 5,000 refurbished and overhauled fine second hand items.

We will continue to provide valuable products and services by applying our long years of experience and know-how, so we may be a trusted partner of our customers.。

Service Details

  • Watch/jewelry sales
  • Buying of watches/jewelry/fine metals
  • Watch repair and maintenance

Our Locations

Our main store is located near “Shibuya Crossing” in Shibuya, Tokyo and dedicated stores for buying your used items are located in Shinjuku and Shinbashi.
We buy your used items at all of our stores, but sales and repairs are carried out at the Shibuya main store only.

HOUSEKIHIROBA Shibuya Showroom (Main Store)
SALE / BUY / REPAIR

A2 Bld. 3F 28-3 Udagawa-cho
Shibuya-ku, Tokyo 150-0042

[Hours] 11:00-19:30 (Everyday)
[TEL] +81-3-5458-5429

Shibuya Showroom google map
HOUSEKIHIROBA Shinjuku Trading Shop
BUY

Shinjuku Terminal Bld. 2F 3-23-1 Shinjuku
Shinjuku-ku, Tokyo 160-0022

[Hours] 11:00-19:30 (Everyday)
[TEL] +81-3-3353-7789

Shinjuku Trading Shop google map
HOUSEKIHIROBA Shinbashi Trading Shop
BUY

Kohagido Bld. 2F 2-18-3 Shinbashi
Minato-ku, Tokyo 150-0042

[Hours] 11:00-19:30 (Everyday)
[TEL] +81-3-3289-2020

Shinbashi Trading Shop google map

Contact

For general questions, please email us or message us via SNS. If you‘d like immediate answer, please call us.

[TEL] +81-3-5458-5429
[MAIL] houseki-h@u-s.co.jp
[Facebook] @housekihiroba
[WeChat ID] housekihiroba
[LINE@] @housekihiroba
[Twitter] @houseki_hiroba
[Instagram] housekihiroba

From all of the staff here, we look forward to seeing you in store.

Payment Methods

We accept these forms of payment:

  • Cash (JPY)
  • Credit Cards (Visa, MasterCard, JCB, American Express, Diners Club)
  • UnionPay (銀聯)
  • WeChat Pay (微信支付)
  • Alipay (支付宝)

*If you would like to pay by credit card, UnionPay card, etc., the cardholder name must match to your passport.
*We basically do not require additional fee for all payment options.

Sales Tax-Exemption

Tax-free shopping is available at HOUSEKIHIROBA. You pay the amount during purchase less 8 % tax and no handling charge is needed.
*All our prices include consumption tax (8%).

Eligible persons are below

  • 1) Foreign visitors who have valid passport (original, copy is not acceptable)
  • 2) Temporary visitors (non-resident) who stay in Japan for less than 6 months
    *It has to be less than 6 months from the date of visa you used to enter Japan
[Notes] If you would like to pay by credit card, UnionPay card, etc., the cardholder name must match to your passport.
When you depart, you must take the purchased items out of Japan within 6 months from the entry.
(It is required to sign on the purchase proof that pledges you will finally export the purchased goods, and that you will not dispose of them in Japan.)
HOW TO SHOP TAX-FREE

Warranty Information

Our new watch comes with an international warranty document of manufacturers which is already issued in foreign countries. Depends on the item, the warranty could be blank, or already dated. (If you’d like to check warranty details prior to purchase, please let us know at our storefront)
However, we can't guarantee the coverage of it because we are a parallel importer, not an authorized dealer of them. You may have to pay for repair services even if it’s in warranty period. (In most cases, manufacturer provides paid repair services)

We provide domestic in-house warranty of our store to customers for after sales services. The warranty period varies by product and is generally 1, 2 or 3 years.
*Please note that we do not accept international shipping for repair work. If you’d like to read warranty information, please let us know.

Item Availability

A product's availability is clearly noted on the product list page and detail page as “In Stock” or “Out of Stock”.
Items displayed as “In Stock” online may be available in our storefront. Our website is updated few times every day (not real time).

In Stock
The item may be available at our store.

Out of Stock
The item is currently unavailable.
We're not able to let you know if we'll be restocking the item.

Please contact the store by phone call to make sure product availability right before you visit if needed. It would be helpful if you tell us the “Product NO” on our website.


TEL: +81-3-5458-5429

You could contact us via SNS like Facebook, WeChat, and LINE as well. However, we may not be able to reply you shortly. If you‘d like immediate answer, please call us.

facebook

facebook

WeChat

WeChat ID : housekihiroba

LINE@

LINE@

Reservation

We accept reservations.

Same-day Reservation

We offer same-day reservations with no reservation fee. If you wish to make reservations, please call us. It would be helpful if you tell us the “Product NO” on our website.


TEL: +81-3-5458-5429

You could contact us via SNS like Facebook, WeChat and LINE as well. However, we may not be able to reply you shortly. If you‘d like immediate answer, please call us.

facebook

facebook

WeChat

WeChat ID : housekihiroba

LINE@

LINE@

Advance Reservation

A full non-refundable advance deposit is required for reservations longer than one day. The deposit is 10% of the tax included price, and we accept payments only through Alipay (支付宝). After receiving payment of the deposit, we will hold the item(s) for a maximum of 2 weeks.

Price Tag

On our website, you can see information as below.

❶ Our Selling Price(8% sales tax included)

❷ Tax free price(8% tax not included)

❸ Retail Price in Japan
(Suggested retail price of authorized dealers in Japan)

❹ Monthly Amount for Installment Loan Payment
(Only for domestic customers)

At our store, there are price tags and labels as below.

Price Tags

Silver Tag...Brand-new item

Green Tag ...Preowned item

Labels

Unworn ( preowned) item

Preowned items of the model's also available

Discounted for some reasons
(eg. lacking of warranty document, having some scratches)

International Orders

We ship our items internationally except few items. Shipping and insurance charges are to be taken care by purchasers.

Total amount buyer will pay is as below.
Total Amount = Item Price (tax-free) + Shipping Charge (fuel surcharge) + Shipping Insurance Charge (0.5%)

Shipping

Only shipping carrier we can use is FedEx International Priority.
There are 30% discount and additional fuel surcharge. The percentage is subject to weekly adjustment

【e.g.】Here are examples of shipping charge. Shipping charge would be calculated based on the dimensional weight (volumetric weight) or actual weight of the package whichever is greater.
*Please note the fuel surcharge is subject to change weekly.

To China, Hong Kong, Taiwan
  • 2.0kg – 9,608JPY (12,200 * 12.5% *30% discount)
  • 3.0kg – 11,400JPY (14,520 * 12.5% *30% discount)
  • 5.0kg – 14,800JPY (18,920 * 12.5% *30% discount)
To Thailand, Singapore, Malaysia
  • 2.0kg – 10,500JPY (13,440 * 12.5% *30% discount)
  • 3.0kg – 8,900JPY (16,520 * 12.5% *30% discount)
  • 5.0kg – 18,500JPY (23,520 * 12.5% *30% discount)
To Germany, U.K., Italy
  • 2.0kg – 18,000JPY (22,920 * 12.5% *30% discount)
  • 3.0kg – 23,000JPY (29,270 * 12.5% *30% discount)
  • 5.0kg – 33,000JPY (42,030 * 12.5% *30% discount)

Shipping Insurance

Your package will be insured by Parcel Pro. Insurance charge is 0.5%.

Payment Methods

  • Credit Card (VISA/Master/JCB)
    ※It requires 3-D Secure for online purchase. If you’re not sure about this, please contact to your credit card issuer.
  • Alipay (支付宝)
  • International Wire Transfer
    ※It may take few working days to confirm.

Please read this link for detailed explanation of international shipping and contact us if you need assistance.

About International Shipping