We ship our items internationally. Please read below carefully and contact us via email if you need assistance.
*We can't export crocodile and aligator leather straps because it is restricted by Washington Convention (CITES).
email: houseki-h@u-s.co.jp
We can offer you 8% sales tax-exemption.
Our prices on Chrono24 are already tax-excluded.
*On our own website, we show tax included prices.
Please divide the amount by 1.08 to calculate after tax prices.
e.g. 935,000 (in-tax)/1.08=865,740JPY (after tax)
On International orders, customs and import duties may be applied once the shipment reaches its destination. These charges are the responsibility of the recipient of your order and will vary from country to country.
Contact your local customs office for details.
*Declared value must be the selling price.
Shipping and insurance charge are to be taken care by purchasers.
We ship our goods by FedEx "International Priority. "
Shipping rates and fees may vary depending on the goods and delivery address for your order.
Please contact us for shipping charge.
All shipping must be insured via Parcel Pro. Insurance charge will be 0.5% of the selling price.
*There are limitations for some countries and regions.
The total of selling price (after tax), shipping and insurance charges is the amount we charge.
There are three payment options.
We will generate a payment link for credit cards and send via e-mail.
*For your security and protection, 3D-Secure is required for all online credit card sales.
We will generate a payment link for Alipay (支付宝) and send via e-mail.
Send money to our Japanese bank account (BANK OF TOKYO-MITUBISHI UFJ). It may take few working days to confirm the transaction.
*Please burden bank transfer fee at your expense.
We provide our store warranty to the goods we sell. Depending on the item, the warranty period may vary.
*We DO NOT accept international shipping for repair work.
We will, at our sole option, adjust or repair the movement of your watch free of charge within the warranty period if such movement proves to be defective (in material or workmanship) under normal use.
*The expenses of replacement parts will be charged.
http://housekihiroba.jp/shop/contents2/Duty_free_top.aspx
houseki-h@u-s.co.jp
Q1. I heard that you can't ship crocodile/alligator leather straps. Why? Can I get discount for this issue? How can I get straps?
A1. We can't ship crocodile and alligator leather straps because it is restricted to export them without CITES certification by Washington Convention (CITES = Convention on International Trade in Endangered Species of Wild Fauna and Flora). We're afraid we don't discount because of this issue. You can get manufacturer's genuine straps at your local dealers and boutiques.
Q2. I In my country, I may have to pay a lot for import duties or taxes. Can you tell me how much it'll be? Is it possible to ask you to write lower value, or pretend to be other than watch for declaration to avoid tax?
A2.Please contact your local tax office about import duties and taxes. We'll write exact value on paper for declaration.
Q3.Is there manufacturer warranty comes with a new watch?
A3.
Our new watches come with international warranty document of manufacturers but we can't guarantee the coverage of it because we are a parallel importer, not an authorized dealer of them.
We give HOUSEKIHIROBA warranty (domestic in-house warranty of us) to customers for after sales services.
→HOUSEKIHIROBA warranty
Q4.How many days will it take for my order to be delivered?
A4.FedEx International Priority typically takes 1 to 3 business days, and FedEx International Economy takes 4 to 6 business days to deliver.
Q5.How much does delivery cost?
A5.We can calculate shipping charge for you. Please contact us and let us know where to ship. We ship from Shibuya, Tokyo by FedEx.
Q6.Can you give me a discount?
A6.We're sorry all our prices are final and not negotiable. We can’t offer you further discount.
Q7.I have a watch I don’t need anymore. Is it possible to trade with your items?
A7.We love to purchase your watch. However, we have to ask you to bring the watch to our store in Tokyo, Japan to price the watch. We don’t accept international shipping for trade because we can’t price your items unless we inspect them.
